Yonas Authentic Beauty Inc. (“Yonas Authentic Beauty”, “we” or “us”) is committed to protecting your privacy and the security of your personal information. We believe in transparency and want you to understand how we collect, use, and disclose your information when you visit our website (yonasauthenticbeauty.com, “website”).
Consent
This Privacy Policy explains how Yonas Authentic Beauty collects, uses, and protects your information. It also outlines your rights under applicable law.
Using our website signifies your agreement with this policy and the limitations of damages provisions within our Terms of Use. We may update this policy at any time. By continuing to use the website after changes are made, you accept those changes. We recommend you periodically review this policy for updates.
If you disagree with our practices, you can choose not to use our website.
Definition of Personal Information
In Canada, “personal information” is generally defined as any information about an identifiable individual, can be used by itself or combined with other data, to identify, contact, or locate a person.
When does this Policy apply?
This Policy applies to information we collect, use, or disclose when you:
- Visit our website
- Communicate with us via phone, email, or text
- View our online advertisements on our websites or third-party platforms
Our website may contain links to third-party websites and services. Clicking these links or enabling connections may allow third parties to collect or share your data. These third parties have their own privacy policies, which we do not control or take responsibility for. We encourage you to review the privacy policies of any website you visit.
Types of Information we collect
At Yonas Authentic Beauty, we collect various types of information to provide services, maintain our Websites, fulfill legal obligations, and improve our offerings. Here are the main categories of information we gather:
Transaction Information: When you make a purchase, we collect your name, postal address, email, phone number, and payment details (e.g., credit card number, expiration date). We also gather contact information for order processing, notifications, and issue resolution.
Contact and Request Information: If you request assistance, products, or services, or provide feedback, we collect the necessary contact information and details of your request and our response to facilitate your needs.
Registration Information: When you sign up for email communications, we collect your name and email address. You can unsubscribe from our emails or opt-out of marketing communications at any time.
Technical Information: We gather data about your login, browser type and version, time zone setting, equipment used to access our Websites, and usage details, operating system, platform, IP addresses and related information (page requests, time spent on our Website) to understand Website activity and improve our services.
Information Collected Through Cookies and Other Technologies: We use cookies to improve your website experience by remembering your preferences and identifying repeat visitors. Cookies help us track user interests and enhance the website experience. We also collect log files, web beacons, tags, and pixels to record information about your browsing habits. These technologies help us deliver interest-based advertising and measure the effectiveness of our marketing campaigns. You can set your browser to notify you of cookies or reject them, but this may limit Website functionality.
Patient Information: For patient care, we collect names, contact information, birthdates, billing details, health information (symptoms, diagnosis, medical history, treatments, allergies, prescriptions), and photos or videos.
Third-party Services: Some content on our websites, including advertisements, is served by third parties who may use cookies and other tracking technologies to collect information about your online activities. These third parties may gather information about you over time and across different websites and services to provide interest-based advertising. We do not control these third parties’ tracking technologies, and we recommend reviewing their privacy policies for more information.
Google Analytics: We use Google Analytics to understand how users interact with our websites. For more information on how Google uses your data and how to control the information collected by Google, please visit Google’s Partner Sites Policy
External Links: Our Website may link to third-party websites, which are not governed by this Privacy Policy. We encourage you to review the privacy policies of any external sites you visit.
By collecting this information, we aim to enhance our services, screen for potential risks and fraud, optimize our website, and personalize our services and marketing communications
How We Collect Your Information
We gather information through direct interactions and automated technologies:
Direct Interactions
We collect information directly from you when you:
- Fill out forms on our website, such as “Ask Us a Question” or “Book Appointment”
- Correspond with us via phone, email, or text
- Complete surveys or transactions on our website
If you contact us through these methods, you may be asked to provide contact information. This helps us respond to your inquiries, process appointment requests, and resolve any issues.
Automated Technologies
As you navigate our website, we automatically collect certain information using cookies, web beacons, and other tracking technologies. This includes usage details, IP addresses, and browsing patterns.
These methods help us understand how users interact with our site, improve website functionality, and enhance user experience.
How we use your information
We use your information to deliver the best possible care and service, including:
Treatment and Care: Providing medical treatment, maintaining records, ensuring continuity of care, and scheduling appointments.
Communication: Responding to inquiries, sending appointment reminders, and contacting emergency contacts in critical situations.
Legal and Regulatory Compliance: Meeting legal and professional obligations, like billing and reporting.
We may also use your information, with your consent, for:
Marketing: Sending targeted communications and promotional offers.
Website Personalization: Tailoring the website content and services to your preferences.
Website and Service Improvement: Analyzing data to improve our website, services, marketing, and customer experience.
Advertising: Delivering relevant advertisements
Disclosure of Personal Information
We disclose your information for several reasons:
Healthcare Providers: We share relevant health information with other healthcare professionals involved in your care, such as doctors, specialists, pharmacists, and therapists. By seeking care from us, you consent to this information sharing.
Service Providers: We may share your information with service providers who assist us (data storage, payment processing, marketing). These providers are obligated to keep your information confidential and only use it for authorized purposes. Their location may be the US, Canada, or other jurisdictions.
Business Transactions: If our clinic is sold, your information may be transferred to the new owner, ensuring legal and regulatory compliance for medical records.
Legally Required Disclosures: In limited situations, we may be required by law to disclose your information, such as billing health plans, reporting infectious diseases, or responding to court orders.
Disclosures with Your Consent: With your permission, we may share information with your insurer or other parties. You can withdraw your consent at any time, except where legally required.
We may also disclose:
- Aggregated, anonymized information for analysis and website improvement.
- Non-identifiable information to business partners for statistical purposes.
- Your contact information for approved Yonas Authentic Beauty offers, with the option to unsubscribe.
We are committed to protecting your privacy and only disclose information as outlined in this policy. Your personal information (including email) remains confidential and will not be shared with third parties, except as outlined in this policy.
While we collect, use, and store your personal information in Canada, we may use service providers located outside of Canada, including the United States, to process or store your information. These service providers are essential for our operations (data storage, payment processing, etc.). The laws of these countries may, in certain circumstances, allow access to your information by foreign law enforcement, regulatory bodies, or other authorities. For Quebec Residents, please be aware that your information may be transferred outside of Quebec.
Securing Your Information
We take your privacy seriously and implement strong security measures to protect your information. This includes:
- Encryption: Sensitive information like credit card details is encrypted during transmission using industry-standard protocols. Look for the lock icon or “https” in the address bar for confirmation.
- Physical and Electronic Safeguards: Your information is stored in secure environments protected by physical and electronic access controls. Only authorized personnel with a specific job need (e.g., customer service) can access your information.
- Employee Training: Our employees are regularly trained on our security and privacy practices to ensure the proper handling of your information.
Transmission Limitations: While we take these precautions, no internet transmission is entirely secure. We cannot guarantee the security of information transmitted to our website, and any transmission is at your own risk.
We are not responsible for any breaches of security measures on the website.
If you have any questions about our security practices, you can contact us at [email protected].
Testimonials
With your permission, we may post your positive experience (testimonial) along with your name on our website. If you change your mind and want to update or remove your testimonial, you can easily contact us at [email protected].
Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If we discover this has unintentionally occurred, we will delete the information immediately
Keeping Your Information Accurate
We strive to maintain accurate and up-to-date information. You can help by informing us of any changes to your personal details.
Your Right to Access and Correction:
By law, you have the right to:
- Access and review your personal information we hold.
- Request corrections to any inaccurate information.
We may ask for verification to confirm your identity and right to access. There may be circumstances where access is limited or denied due to legal requirements or record retention practices. We will explain any limitations in writing.
Making a Request:
All access requests must be submitted in writing. We may charge a reasonable fee for access, which will be communicated to you upfront.
Correction Requests:
If you believe your information is inaccurate, you can request a correction. If we disagree, we will note your request in your file.
We are committed to protecting your privacy and providing you with control over your information.
Keeping Your Information Safe (Retention and Destruction)
We only keep your information for as long as needed for the purposes it was collected, including legal or business requirements. Once the retention period ends, your information will be securely destroyed or anonymized.
Patient records are stored securely at our clinic or with authorized service providers and are only accessed by authorized staff with a legitimate need. We retain medical records as required by law and regulations, and securely destroy them following set procedures when they are no longer needed.
contact information
If you have questions, concerns or complaints about our privacy policy, please contact us at [email protected] or visit us at 26 Juliana Rd, Grimsby, ON L3M 4J5.